This policy is to inform those who are concerned with how their information is being used within SENDOURWAY.
Please read our policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your information.
General principles
SENDOURWAY in the course of its operations collects and processes personal information from those who use our services, make donations to us, use the website form to make contact via email, are employed or volunteer with us. At all times we aim to respect any personal information provided to us or that we receive from others, and keep it safe.
The information is securely stored and only used within SENDOURWAY in order to carry out its operations and is not shared with any person or organisation unless there is an operational need to do so (such as a Safeguarding concern).
Personal information is contained within a secured network and is only accessible by SENDOURWAY staff with special access rights and who are required to keep the information confidential.
Certain personal information is required by us in order to deliver our services, otherwise the provision of personal information to us is voluntary. However, without providing us with personal information the use of our services, being employed or being a volunteer may not be possible, for example, individuals will be unable to take part in a Parenting Course without providing personal information.
Website and email
The website uses cookies. We do not use cookies to track or trace usage or gather personal information. Individuals who use the website contact form to email SENDOURWAY consent to providing their name and email address to be stored and used for responding to enquiries or requests made to SENDOURWAY. SENDOURWAY does not keep a mailing list and does not use email for marketing or fund raising purposes.
Application Forms
Application forms are completed by individuals requesting to be considered for any courses that are run by SENDOURWAY. By completing and submitting the form the applicant is providing consent that their information is stored and processed by SENDOURWAY for the purposes of attending a course.
Staff & Volunteers
SENDOURWAY stores and processes personal information in order to recruit paid employees and unpaid volunteers. This can include a job application form, DBS application & return where required and management of staff/ volunteer records.
Retention
SENDOURWAY will keep personal data for as long as it is necessary to provide the services that have been asked for by the individual, and to meet our legal obligations to Charity Commission, HMRC and other regulations.
As a general rule, we will keep the data for seven years from the end of the individuals’ use of our services.
However, if before that date the personal information is no longer required in connection with SENDOURWAY or we are no longer lawfully entitled to process it, or the individual exercises their right of erasure the data will be removed from our records at the relevant time.